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Company Policies


Cancellation Policy

Any walking/yard time appointments that are cancelled within 12 hours of the scheduled time will be charged for the full reservation price. Any Drop-in Vacation Visits, Overnight Care or Boarding reservations cancelled within 3 days of the scheduled reservation time will be charged for the full reservation price. If it is a holiday reservation, any cancellation within 7 days will be charged the full reservation price. Our sitters have committed their schedules to your reservations. Cancelling last minute means that the sitter is unable to schedule replacement jobs. This policy is to ensure that they are compensated for their time reserved for your requests. As always, please communicate with us as soon as you know that your reservation needs to be modified, rescheduled or cancelled.


Scheduling will be done by the client through the Time to Pet Portal, you may submit your requests online or through the Time to Pet App. Please contact WHM via text or call at 720-744-3669 to schedule by person only if you are having difficulty with Time to Pet. While WHM will do its very best to be at your home at the time that you request, WHM works within time blocks/windows. This means that WHM could arrive earlier or later, within a time block. These time blocks are morning/breakfast 7am-10am, mid-day lunch/walks 11am-2pm, afternoon walks 2pm-4pm, evening/dinner 4pm-7pm, After Hours drop in visits (additional fee) 7:30pm-7am and Overnight Stays 7pm-7am. WHM will use its best judgement as to what pet(s) need to be serviced first based on location, type of pet, age, health, personality, and routine. Regular hours are 7am-7pm. After-hours fees will be added for any drop in visit appointments between the hours of 7pm and 7am at a rate of $12.50 per appointment. Appointments are set on a first come, first serve basis.


Visit(s) made or services performed shall be paid at the agreed rate, with Client taking full responsibility for prompt payment of fees. Rates will be addressed at the time of booking and may need to be adjusted for extra services rendered. A finance charge of $15.00 will be added to unpaid balances after 15 days. A handling fee of $25.00 will be charged on all returned checks as well as any overdraft fees that result. In the event it is necessary to initiate collection proceedings on the account, the Client will be responsible for all attorney’s fees and costs of collection. Payment types accepted by WHM are cash, check and credit/debit cards. Client agrees to pay WHM an additional driving time fee of $6 for every 10 minutes outside of the normal 15 minute coverage area, unless otherwise specified by WHM. Payment is due upon receipt of invoice.


Last-Minute Fee: Client agrees to pay a $30 last-minute fee to WHM for any pet sitting/boarding reservations that need to be set up within less than 72 hours. There will also be a $5 fee for any walking/play date/poop scooping reservations that are requested less than 12 hours before the requested appointment time.

Leash Policy

Dog(s) will be let off-leash in fenced yards only. Dog(s) will be kept on leash at all times during a walk or hike unless the Client specifically requests otherwise in the portal questionnaire. If Client requests the dog(s) to be off-leash in designated dog parks and other legal-for-dog(s) areas (e.g. fire roads, open space, Client’s property) in order to provide maximum exercise and play for dog(s), Client agrees that should the dog(s) run away or be injured during the off-leash walk, hike and play time, WHM will not be held liable for any damages resulting to people, other animals, property, or to the Client’s dog(s).

Job Sharing Policy

WHM does not share jobs with other sitters, family members or family friends. If Client contracts WHM for a job, it will be in its entirety. WHM is not liable for issues that may arise from other caretakers.


WHM does not keep keys to Clients' homes. In order for WHM to gain access, Client must provide a lockbox location and code with a key. If Client has an electronic door code and/or electronic garage code keypad, they may provide that as a means of entry however, a lockbox is REQUIRED either way as a backup in the event of mechanical failure of electronic codes.

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